The other three finger salute Ctrl-Shift-Esc

Nothing is going to bring it up.... read http://www.microsoft.com/security/incident/sasser_printxp.asp

What flavor of AntiVirus is installed?

yrag, she is running Norton and sasser is somehow stopping or disabling the scan.

http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.removal.tool.html

yrag another problem, she can't access the internet......by time she gets there, her system shuts down .......this happens over and over again......I have tried to help her disable the worm first(as per Microsoft's instructions)and the next step is to bring up the task manager......but no such luck

hummmm...I thought maybe you were on two different 'puters in the same place....give me a minute....

No, she lives in Calgary and I'm in Sundre......I'm trying to guide her through these steps via telephone

carolelee - does she have patch 835732 installed? She can look in 'Add/Remove Programs' in Control Panel to see if it's listed.

No, she managed to get that far yesterday and it's not there(her kids ignored some updates)

Gotta love them kids....I''ll save the lecture for another time...

Is she computer savvy enough to use the command prompt in safe mode?
[Message Edited]

Do you mean safe mode?

yea

She is pretty green when it comes to computers......but I could guide her through it.

Could she bring up the task manager up in safe mode?

OK...let's see if we can make this simple...I'm confident it won't work, but let's give it a shot

Have her...and she can do it in save mode if it won't let her in full mode...bring up the Start/Run and type 'msconfig' (no quotes) and uncheck anything she can in 'Startup' section. You'll have to guide her here, but she should be able to disable almost, if not all of the items. The idea is not to have anything running on the re-boot (except MS System Files) and it should still allow her to get on the net to kill this thing. Let me know....